SECTION 01
99.9% Production Uptime SLA & High Availability
For client digital products hosted via our recommended managed edge networks (Cloudflare, Vercel, AWS Edge), Kairav Studio commits to an operational availability target of 99.9% uptime per calendar month. This excludes pre-announced scheduled maintenance windows and upstream tier-1 ISP outages. In the event of an unscheduled outage exceeding our threshold, eligible clients on active maintenance retainers receive pro-rata service credits applied toward subsequent billing periods.
SECTION 02
Zero-Trust Architecture & Static-First Attack Surface Elimination
Our core architectural doctrine prioritizes Static Site Generation (SSG) with targeted island hydration over monolithic server-side rendering. By compiling production sites to static HTML, CSS, and immutable asset hashes, we eliminate traditional attack vectors such as SQL injections, server execution exploits, and database credential scraping at the edge. Every build incorporates strict Content Security Policies (CSP), HTTP Strict Transport Security (HSTS), and Subresource Integrity (SRI) headers.
SECTION 03
Data Encryption Standards & Zero Unnecessary Retention
All traffic to and from Kairav Studio infrastructure is encrypted in transit via modern TLS 1.3 cryptographic protocols with perfect forward secrecy. Sensitive credentials, API tokens, and client secrets are managed exclusively through hardware-backed secret managers (e.g. AWS KMS, Doppler, Cloudflare Secrets) and never committed to source repositories. We enforce a zero-bloat tracking policy: user data submitted through lead capture forms is never monetized, brokered, or shared with third-party tracking conglomerates.
SECTION 04
Incident Severity Matrix & Mean Time to Remediation (MTTR)
Production incidents are categorized into three structured severity tiers:
• Severity 1 (Critical Outage): Complete system downtime or validated security vulnerability affecting active production environments. Initial engineer triage commences within < 1 hour, with continuous hourly status dispatches until full service restoration.
• Severity 2 (Major Impairment): Non-critical functional degradation or performance anomalies where core user workflows remain partially accessible. Engineering triage within < 4 hours.
• Severity 3 (Minor Defect): Cosmetic layout discrepancies or non-blocking edge-case defects. Triage and scheduled patch deployment within < 24 business hours.
SECTION 05
Vulnerability Disclosure & Proactive Code Auditing
Kairav Studio operates an internal security review protocol led by engineers with offensive security and CTF backgrounds. Prior to production release, applications undergo automated dependency vulnerability audits (npm audit, Trivy, Dependabot) and manual logic verification. We welcome responsible vulnerability disclosures from security researchers and clients at hello@kairav.studio, with an initial acknowledgment SLA of 24 hours.
SECTION 06
Disaster Recovery, Automated Rollbacks & Backup Redundancy
All builds and infrastructure-as-code definitions are version-controlled in deterministic Git repositories. In the event of an unforeseen regression or edge corruption, our edge infrastructure supports instant, zero-downtime rollbacks with a Recovery Time Objective (RTO) of < 60 seconds. For projects involving relational or document databases, automated nightly snapshots and WAL archiving guarantee a Recovery Point Objective (RPO) of < 24 hours.
